Choosing the right Financial Management solution is not only about the immediate cost, but more importantly, it’s about the long-term benefits provided by your investment and Partner!
With the many product and vendor choices available today, making the right choice for your organization usually factors in the product fit, overall cost, on-going annual costs and past customer references. However, are these criteria sufficient when investigating the key financial tool that will run your organization for years to come?
‘The Client Life Cycle’ or the long-term care relationship and services you will receive as your needs change, is one of the most important aspects of making an important technology decision. Your financial solution is critical to tracking revenue and expense, to making critical business decisions and to helping you grow while also making organizational improvements. This is why the long term relationship with your vendor, the care you will receive from that vendor and how the vendor will ensure your financial solution continues to meet those needs during the life cycle of your relationship, is very important.
Below are a few, key ‘long-term care’ considerations for selecting a qualified vendor:
Dedicated account representatives whose role is taking care of you, assisting you with product decisions, budget planning and so on.
Ample online and classroom training opportunities, newsletters, blogs, webcasts, and training videos.
Information-filled Annual Conference, offering networking opportunities with similar organizations to yours.
Documented ‘handovers’ as you move through the implementation to live use of your system.
Dedicated ‘on-the-fly’ support for urgent issues.
A clear annual product roadmap and review of product improvements to meet your needs.
A client satisfaction strategy to ensure a successful long-term relationship.
Stay tuned for more posts on each of these important considerations!
Read Part 2 of 3 of this article.
Submitted by Diana Budreau, Client Relationship Director