Altus Client Satisfaction At Altus we believe in long term client relationships. In short - if the client is not happy then the relationship will be short-lived. We prefer a long term partnership with our clients! This is why we have a dedicated team whose role is to develop, nurture and grow these relationships for the benefit of all. As part of the work undertaken by the team, we carry out quarterly qualitative Client Satisfaction Surveys to gauge how we are living up to expectations, monitor performance over time and take action if needed. The areas surveyed cover all teams and aspect of the business - this includes Client Services (implementation, project management, training, custom project work), Support Services, the on-going client relationship, the product result as compared to sale expectations, our annual conference, our communication materials and so on. Below are a snap shot of some of our latest quarterly results we are particularily proud of; | 84% | Referenceability - clients were asked "Yes or No, at this time, would you be willing to provide a positive reference for Altus?" | | 87% | Client Relationship Management - clients are asked "Please rate your overall satisfaction with your interactions with the Client Relationship team" | | 86% | Speaking to our Customers - clients are asked to score communications and marketing based on user conferences, newsletters, product updates etc. | | 83% | Support Services Satisfaction - clients are asked to score how well the support desk is responding to, understanding the issue and providing timely service. | | 8.13 | Overall Satisfaction Score - On a scale of 1 to 10, with 10 being the highest. Clients were asked to rate their overall satisfaction with Altus Dynamics. | * Based on the most recent survey results If you would like to know more, please contact Diana Budreau, Client Success Director. 
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